At Hungeride, we strive to provide the best service to our drivers. If you are unsatisfied with your experience or feel that a refund is warranted, please review our refund policy below:

Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Technical Issues: If you encounter technical difficulties with the app that prevent you from completing rides, you may be eligible for a refund.
• Inaccurate Fare Calculations: If there is an error in fare calculations resulting in overcharging, please report it for a possible refund.
• Service Disruption: Refunds will be considered for any significant disruption in service due to our fault.
• Driver Cancellation: If a passenger cancels a ride after you have arrived, and this happens frequently, you may request a review of your case for compensation.

Requesting a Refund

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via the app or website. Use the "Help" section to submit your inquiry.
2. Provide Details: Include specific details regarding your issue, such as ride information, screenshots of fare discrepancies, and any other relevant documentation.
3. Timeliness: Submit your request within 7 days of the incident for consideration. Requests submitted after this period may not be eligible for a refund.

Processing Time

Once your request is received, we will review it and respond within 3-5 business days. If your refund is approved, it will be processed back to your original payment method. Please allow additional time for your bank or payment provider to reflect the refund in your account.

Important Considerations

We value our drivers and aim to provide fair resolutions. Please note that:

• All refund requests are subject to review and approval based on our policy guidelines.
• Repeated requests for refunds due to similar issues may be investigated further to determine underlying causes.
• Our decision on refund requests is final, and we encourage you to provide thorough documentation to support your case.

Final Note

We appreciate your understanding and are committed to resolving any issues you may face while using the Hungeride app. Your feedback is invaluable in helping us improve our services. Thank you for being a valued driver!